Return Policy

Due to the intimate nature of the items we sell, we are unable to return or exchange any item that is designed to come into contact with any body part or fluid unless defective*. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. This is for the health, safety and peace of mind of our customers and, if mailed in, it will be disposed of to comply with Health Code Regulations.

This includes, but is not limited to:

  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lingerie
  • Lubes, massage oils etc. are also not returnable.

We strongly recommend reviewing all product dimensions before purchase, contacting us for more information, and having open communication with your partner about expectations as we do not offer refunds or exchanges.

*DEFECTIVE, BROKEN, DAMAGED, OR MIS-SHIPPED ITEMS

If your order was received incomplete, defective, the wrong item was received, and/or an item was broken or damaged during shipment, contact us at Info@ClimaxLane.com within 48 hours of receipt. When submitting an inquiry, please be sure to provide the order number, your name, and the details of the damages, including photos of the damage and/or video of the product not working.

If an item is found to be defective, we will replace it with the same item. We will issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.